What is a searching step and displaying step in the online booking widget?

What is it and what is it for?

The searching step and displaying step are time intervals that display free time in the online booking widget. By default, the time during the day is divided into 30 minutes. But these intervals can be adjusted, taking into account the duration of services and the schedule of employees. 

Searching step

Searching step is the time interval through which YCLIENTS searches for the first free time for booking and shows this time to the client in the online booking. 

The intervals for set up the searching step are a multiple of 15 minutes, but no more than 4 hours: 15 minutes, 30 minutes, 45 minutes, ..., 3 hours 45 minutes, 4 hours. 

Example:

  • Searching step - 45 min.
  • Service duration - 1 hour.
  • Free employee time (in the schedule) is from 11 am to 14 pm

YCLIENTS will check for the first free time every 45 minutes, starting from 00.00, but provided that there is only free time from 11.00. 

Under these conditions, YCLIENTS will look for the first free time and check 00.00, 00.45, 1.30, 2.15 ... 10.30, 11.15.

Of these options, 10.30 will not be offered to the client, as the time taken, 11.15 will be offered, because there is free time from 11.15 to 12.15 (the duration of the service is 1 hour).

Displaying step

Displaying step is the time interval over which YCLIENTS will check free time, starting from the first free time that was found through the search step. 

Intervals for setting the displaying step are also a multiple of 15 minutes, but no more than 4 hours: 15 minutes, 30 minutes, 45 minutes, ..., 4 hours.

Example:

  • Searching step - 45 min.
  • Displaying step - 30 min. 
  • Service duration - 1 hour.
  • Free employee time (in the schedule) is from 11 am to 14 pm

The searching step will find 11.15, and the displaying step will already check 11.45, 12.15, 12.45 (every 30 minutes). 

How to configure searching and displaying steps?

Searching and displaying steps can be configured in three ways in YCLIENTS: Settings - Services, Settings - Employees, Online booking - Settings. 

The highest priority for choosing booking steps in the Service settings, then in the Employee settings, only after that in the Online booking settings.

Important

1. The searching step always starts with the specified  Start and End sessions search time. 

2. The setting to start and end the search for sessions in the settings of the service and employee will work only when the displaying step is indicated.

By default, the displaying steps and the searching steps for the sessions are set in the Online booking - settings section, and the time during the day is divided into 30 minutes. This setting is currently not available to all clients. To configure the displaying step and the searching step by default, contact YCLIENTS technical  support@yclients.com 

 

 

 

 

 

 

 

 

 

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